Japanese VIP Account Manager

Our client is seeking a Japanese VIP Account Manager to provide unbeatable experience for their Japanese VIP Clients. This is a Hybrid position in Malta

Main Responsibilities:

• Building long-term customer relationships to increase engagement and gain the loyalty and trust of Japanese VIP players
• Taking ownership of the assigned portfolio and managing players proactively
• Delivering outstanding service to Japanese VIP players through chat and telephone calls, ensuring their needs are met promptly and effectively, while maintaining a high level of professionalism and personalisation
• Acting upon opportunities that drive retention, growth, and reactivation, monitoring new potential VIPs, increase product and brand knowledge
• Carrying out daily reviews of biggest winnings and losses, take advantage of most recent player betting behaviours
• Identifying and providing data-driven solutions and applying the best industry practices in solving queries and taking full ownership of escalated customer issues
• Analysing the performance of your portfolio, key KPIs
• Applying the best practice in relation to hosting and attending events which will require frequent travelling

Requirements:

• At least 3+ years experience within the online gaming industry
• Understanding of cryptocurrencies, sports betting, and casino games
• Very good English and Japan language skills both written and verbal
• Excellent writing and communication skills with an eye on detail
• Commitment to delivering the absolute best VIP experience
• Proactive and positive mindset, ability to handle stressful situations and challenging conversations with the customers
• Ability to multitask and priorities the daily workload
• Project management skills

Get in touch for further details!